Refund policy

Our 30-day money-back guarantee

If VLUSH isn't right for you, email johnathan@vlushbeauty.com within 30 days of delivery with your order number and we'll refund you in full — opened or not.

There is nothing to send back. VLUSH is an intimate personal-care product, so for hygiene reasons we do not accept returns. That does not affect your refund: you keep the product and we refund you anyway. We will not ask for photos, proof or an explanation. If it did not work for you, that is reason enough.

How to request your refund

Email johnathan@vlushbeauty.com within 30 days of delivery and include your order number. We will reply to confirm, and the refund is returned to your original payment method. Your bank may then take a further 5 to 10 business days to show it.

Damaged, defective or incorrect orders

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us with a photo and we will replace it or refund it — whichever you prefer. This is separate from the 30-day guarantee above.

Subscriptions

You can pause, skip or cancel a subscription at any time from your subscription page. Cancelling stops all future charges, and the 30-day guarantee applies to every order, not only your first.

EU and UK customers

In addition to the guarantee above, you have a statutory right to cancel within 14 days of delivery without giving a reason.

Questions

Email johnathan@vlushbeauty.com and we will help.